Parent Portal Single Sign On Issue
By Joan Ibarra
August 5, 2013

We enabled single sign on for parents, and I have had a couple parents be successful in setting up accounts.  The last 2, however get this message:

Valid student information must be entered

I tried to walk thru the steps for them and got the same message?  Any ideas what the problem could be?   The student web ID and web password has been put in correctly.   Help!