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Aug 2015 (3)
"Powerschool Software as a Service Data Center HVAC issues" along with the word "catastrophic" as part of the message.  Good way to end a Thursday.  Oh my!!
2 Responses to "A subject line you never want to see from PowerSchool"

It reminds me of when the lights went out during the 2013 Super Bowl.


CenturyLink's datacenter outage resulted from a burst pipe in the center's cooling equipment.  Centurylink has a repair crew onsite working to fix the pipe. We do not have an exact ETA on the completion of this repair, but we are closely monitoring progress with CenturyLink and we expect the repairs to be complete in the next 12 hours. 

Once the pipe repair is complete, CenturyLink will restart their cooling system and will authorize us to restore power to our servers. We have members of our staff onsite and standing by (24/7) waiting for authorization to restart from CenturyLink, we will initiate PowerSchool server restarts and restore access to our hosted environments as soon as CenturyLink indicates it is safe to restart.

PowerSchool is expected to resume operating normally and we do not expect and loss of data that was input prior to the shutdown earlier today. 

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I'm going to apologize right up front!  I saw some chatter a few days ago about not being able to print reports but I can't find those conversations now.  Could someone please let me know what the fix was, if there is a known fix?

I get this message:

"There was an error opening this document.  The file was damaged and could not be repaired"

Thanks for ANY assistance!
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Anyone else using Macs having problems launching Gradebook after the upgrade to PowerSchool 9? Anyone using Macs and not having problems launching Gradebook after the update?

So far, the only teacher who CAN launch his Gradebook is running MacOSX 10.8.4 and Java 7 update 40. I'm working with support on this issue but I'm getting very nervous because school starts next week. :-P

(sigh) Don't you laugh at me, Ray Bentzen! ;-)
20 Responses to "Gradebook won't launch after update to 9" (view all)

Guess this issue mainly affects servers hosted by PowerSchool. Unfortunately, the recommended fix to take Java back to Update 45 isn't working for us.  :-(

If you're hosted and have been upgraded to PowerSchool 9 AND you have Macs that CAN launch, please let me know what version Java you're using.

Just LOVE this time of year. :-P

We are on Java 8 version 51 and can launch the gradebook.  We used the installer but had to redownload the installer and run it.  We replaced the one that they already had installed and that got it to work.

I haven't had a teacher enquire about the java webstart launch since they are all using the GradeBook app.  I am able to launch the .jnlp file with Java 8 Update 45, but can't launch with update 51 (Mac OS 10.10.4)

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